Frequently Asked Questions

The answers you're looking for

GENERAL

1What are Photoshop Actions?
A Photoshop action is a tool designed to enhance and enrich an image using Photoshop, all at the click of a button. Photoshop actions allow the you to save time while editing and achieving a more consistent and professional look. Photoshop Actions are a series of predefined steps that can be applied to the images you work with.
2Can I use your products for commercial projects?
Yes, you can. Our customers can use our products in their personal and commercial projects without restrictions. Images used in commercial projects must be flattened. Our products must not be used to produce templates for sale or to produce other presets or actions.
3What is your refund policy?
Our refund policy is simple; all sales are final, no refunds will be provided. This product is only available as a digital download. Unlike stand-alone software, our products once purchased cannot be deactivated and therefore we cannot offer refunds. However, we will do everything we can to help you use the products to their fullest potential. Please submit a support ticket and check our support section to get help.
4Will your products work with RAW images?
Our products are fully compatible with Adobe Photoshop CS4, CS5, CS6 and CC. You can use them with any RAW or JPG image without problems. Lightroom users can also use our products as long as they have Photoshop installed.

DOWNLOAD & INSTALLATION

1How long will it take to get the download link?
After your payment is confirmed and checkout complete, in most cases you'll immediately receive the download link to your files, sometimes the payment processor marks orders as "On-Hold" in these cases you'll have to wait a few minutes to get the download link. This link will also be sent to you by email and will also be available in your account.
2How will I receive the files?
Once your payment is confirmed, you'll get a download link to get all your purchased files. The files will come in a ZIP format which you'll need to extract.
3How many times can I download the files?
You can download your purchased files up to 10 times before the download link expires. After that if you need to download your files again, please get in touch with us.
4How do I extract the downloaded files?
We recommend using Winzip to extract the zip files.

ORDER PROCESS

1What payment methods do you accept?
For your convenience we process all payments with Paypal which also accepts all major credit cards. Paypal is 100% secure.
2Do you accept international orders?
Absolutely! We accept orders from all over the world. Since we sell digital products that can be downloaded immediately after purchase there's no need to ship anything.
3Do you offer discounts or coupons?
Yes we do! We're constantly releasing discounts and promotional coupons to our subscribers and current customers. To be updated when coupons and discounts are released make sure you subscribe to our newsletter or follow us on Facebook and Instagram.
4What happens if I lose or delete my actions?
We know sometimes things happen, that's why your files can be downloaded up to 10 times after your purchase. Just login to your account and you'll find your files there to be downloaded again. Although, we encourage all our customers to make a backup of their files to prevent future issues.
5If I buy any bundle, will I get future product releases as well?
Of course! All customers that buy any of our bundles will get future updates and product releases for free as long as these products are considered part of the bundle as well. When a new product is release all bundle customers will be able to download the updated files including the new ones.

SOFTWARE REQUIREMENTS

1What program or software do I need to use your products?
Our products have been developed to work with Adobe Photoshop CS4, CS5, CS6 and CC. If you’re a Lightroom user you can still use the actions, but you’ll need Photoshop to run them. For the preset collections you'll need Lightroom 4, 5, 6 and CC.
2Are they compatible with Mac and PC?
Yes, all our products are fully compatible with both Mac and PC.
3Will your products work in future versions of Photoshop or Lightroom?
Our actions and presets are designed to be forward compatible and work with future versions of Photoshop and Lightroom; regardless, you can be sure we’ll update them if necessary.
4Will your products work with Photoshop Elements?
All our products are made for Adobe Photoshop CS4-CS6 and CC only, we haven't really tested them in Photoshop Elements so we can't guarantee that they'll work in other programs or software, do it under your own risk.
5What happens if I get an error message?
In the unlikely case you get an error message when using our products please check the Troubleshooting section in this website or submit a support ticket. We've tested our products in thousands of images without a single error, but we know things happen.

Still have questions or just want to get in touch? Contact us!

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